Policies and Procedures
The team were tasked with writing the overall security policies and procedures for the games, paying attention to every detail ensuring all aspects were covered. Part of this work also involved close liaison with team officials, games venues, hotels, airports, transport hubs and the local security committee to agree on operational requirements. It was critical that we were thorough in our preparation to ensure a safe, secure environment for all.
Following the creation of security plans for each venue, the second phase incorporated a detailed procurement process that involved utilising our extensive industry network within the region. We ran a competitive, high-quality tender process to select local security partners who had clearly demonstrated relevant experience, security levels and industry best practice.
We pride ourselves on providing a high level of service to our customers and expect any suppliers with whom we collaborate to have the same ethos.
Planning and Strategy
Our deployment began in February 2019 with the games launching the following month on the 14th March. Therefore, we had limited operating time to ensure the event was delivered to the standards of a major sporting tournament. However, we take great pride in our ability to respond quickly to customer requirements, adapting where necessary whilst still delivering a truly world-class service. We immediately set to work, partnering closely with the venues, partners, key stakeholders and local authorities to ensure we delivered to international standards. This was particularly important ahead of the arrival of athletes onsite.
Having travelled from around the world, athletes had to undergo very strict accreditation measures, therefore policies and procedures were implemented to ensure delivery against industry best practice. It was also necessary to create complex accreditation and security plans to ensure a comprehensive security detail across the event.
As with any major international sporting event, great care was taken in assessing the security levels across the games, with each sport and associated venue receiving their own, individual comprehensive threat assessment. As a result of this in-depth analysis, we were then able to assign and implement the relevant security measures.
Major international artists including Avril Lavigne and Paul Oakenfold performed at the opening ceremony whilst a number of high-profile VIP’s were in attendance throughout the duration of the event. Therefore, we worked in close coordination with the Royal Guard to ensure tight security procedures were formalised and adhered to. Our venue protocol teams were a key part in ensuring world-class delivery throughout the Special Olympics World Games.